jili24 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how jili24 ("we," "us," "our," "Company") collects, uses, stores, and protects your personal information when you access or use our online casino platform, including our website at https://jili24.cam, mobile applications, and all related services (collectively, the "Service").

By creating an account or using the jili24 Service, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with this Policy, you must immediately cease using the Service and close your account.

jili24 is committed to protecting your privacy and complying with all applicable data protection laws in the Republic of the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. We take our responsibilities as a data controller seriously and implement robust security measures to safeguard your personal information.

2. Information We Collect

2.1 Personal Information

When you register an account on jili24, we collect the following categories of personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (e.g., passport number, driver's license number, UMID card number).
• Contact Information: Residential address, email address, mobile phone number, and emergency contact details.
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers.
• Financial Information: Payment method details (GCash, PayMaya, bank account information), transaction history, deposit and withdrawal records, and currency preferences.
• Verification Documents: Copies of government-issued ID, proof of address (utility bills, bank statements), selfies for identity verification, and other documents required for Know Your Customer (KYC) compliance.

2.2 Technical and Usage Information

We automatically collect certain technical information when you use the jili24 Service, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers (e.g., IP address, device ID).
• Log Data: Access logs, timestamps, pages viewed, clickstream data, referring/exit URLs, and error reports.
• Location Data: IP-based geolocation to verify that you are accessing the Service from within the Philippines and to comply with geographic restrictions.
• Cookie and Tracking Technologies: Information collected through cookies, web beacons, pixel tags, and similar technologies to track user behavior, session duration, and preferences.

2.3 Gaming and Behavioral Data

To provide personalized experiences and comply with regulatory requirements, we collect information about your gameplay activities:

• Game preferences, wagers placed, game outcomes, and winnings/losses;
• Bonus acceptance and wagering progress;
• Betting patterns and session duration;
• Responsible gaming indicators (e.g., deposit limits, time limits, self-exclusion requests);
• Customer support interactions, chat logs, and complaint records.

2.4 Third-Party Information

In certain circumstances, we may receive information about you from third parties, including:

• Payment processors (GCash, PayMaya, banks) to verify transaction authenticity and prevent fraud;
• Identity verification services to confirm your identity and prevent identity theft;
• Credit reference agencies and fraud prevention databases (if applicable);
• Marketing affiliates and referral partners (if you accessed jili24 through a referral link).

3. How We Use Your Information

3.1 Service Provision and Account Management

We use your personal information to:

• Create, maintain, and authenticate your jili24 account;
• Process deposits, withdrawals, and other financial transactions;
• Provide access to casino games, sports betting, and other gaming services;
• Verify your age and identity to comply with legal requirements;
• Communicate with you regarding your account, transactions, and gameplay;
• Provide customer support and respond to your inquiries.

3.2 Legal and Regulatory Compliance

jili24 is subject to various legal and regulatory obligations, including:

• Complying with Philippine gaming regulations and licensing conditions;
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) due diligence;
• Detecting and preventing fraud, money laundering, terrorist financing, and other criminal activities;
• Maintaining transaction records as required by law;
• Cooperating with law enforcement and regulatory authorities when legally required;
• Enforcing our Terms and Conditions and protecting our legal rights.

3.3 Security and Fraud Prevention

We process your information to:

• Monitor for suspicious activity, bonus abuse, and fraudulent behavior;
• Identify multiple accounts or attempts to circumvent restrictions;
• Protect the integrity of our games and prevent cheating or collusion;
• Secure our systems and networks against cyber threats;
• Investigate disputes, chargebacks, and policy violations.

3.4 Marketing and Personalization

With your consent (where required by law), we may use your information to:

• Send promotional offers, bonuses, and marketing communications via email, SMS, or push notifications;
• Personalize your gaming experience and recommend games based on your preferences;
• Conduct surveys and gather feedback to improve our services;
• Analyze user behavior and gaming trends to optimize our platform;
• Create aggregated, anonymized data for statistical analysis and reporting.

You can opt out of marketing communications at any time by adjusting your account preferences or clicking the unsubscribe link in our emails.

3.5 Responsible Gaming

We use your gameplay data to:

• Identify signs of problem gambling behavior;
• Enforce deposit limits, loss limits, and session time limits;
• Process self-exclusion requests and prevent excluded users from accessing the Service;
• Provide responsible gaming resources and support referrals.

4. Legal Basis for Processing

Under Philippine data protection law, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., providing casino services and processing transactions).
• Legal Obligation: Processing is required to comply with legal obligations, including gaming regulations, KYC/AML requirements, and tax laws.
• Legitimate Interests: Processing is necessary for our legitimate interests (e.g., fraud prevention, security, business analytics) provided these interests do not override your fundamental rights and freedoms.
• Consent: For marketing communications and certain data processing activities, we rely on your explicit consent, which you may withdraw at any time.

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We share your personal information with trusted third-party service providers who assist us in operating the jili24 platform, including:

• Payment Processors: GCash, PayMaya, banks, and other payment gateways to facilitate deposits and withdrawals;
• Identity Verification Services: Third-party KYC providers to verify your identity and prevent fraud;
• Game Providers: Software providers (e.g., JILI, Evolution Gaming, Pragmatic Play) who supply casino games and track gameplay;
• Cloud Hosting Providers: Amazon Web Services (AWS), Google Cloud, or other infrastructure providers who host our servers and databases;
• Customer Support Tools: Zendesk, Intercom, or similar platforms for managing customer inquiries;
• Analytics and Marketing Services: Google Analytics, Facebook Pixel, or similar tools to measure platform performance and optimize marketing campaigns;
• Cybersecurity Services: Fraud detection, DDoS protection, and security monitoring vendors.

All third-party service providers are contractually required to protect your data and use it only for specified purposes. They are prohibited from selling, renting, or using your information for their own purposes.

5.2 Legal and Regulatory Authorities

We may disclose your information to:

• Gaming regulators and licensing authorities to demonstrate compliance;
• Law enforcement agencies in response to valid legal requests, court orders, or subpoenas;
• Tax authorities as required by Philippine tax laws;
• Anti-money laundering and financial intelligence units (e.g., AMLC) when legally obligated.

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or corporate reorganization, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

5.4 Publicly Available Information

Certain information, such as leaderboard standings, tournament winners, and jackpot winners, may be publicly displayed on the jili24 platform. We will only display your username or anonymized identifiers unless you explicitly consent to the use of your full name.

6. Data Security

jili24 employs industry-standard security measures to protect your personal information, including:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL protocols. Sensitive data (passwords, financial information) is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis. All employees and contractors are bound by confidentiality obligations.
• Regular Security Audits: We conduct regular security assessments, penetration testing, and vulnerability scans to identify and address potential risks.
• Firewalls and Intrusion Detection: Our systems are protected by firewalls, intrusion detection systems (IDS), and DDoS protection.
• Two-Factor Authentication (2FA): We encourage users to enable 2FA for additional account security.
• Incident Response: In the event of a data breach, we have an incident response plan to contain the breach, notify affected users, and report to relevant authorities as required by law.

While we take extensive measures to protect your data, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Accounts: Information is retained for the duration of your account and for a reasonable period thereafter to address any disputes or regulatory inquiries.
• Closed Accounts: After account closure, we retain certain information (transaction records, KYC documents, gaming logs) for seven (7) years to comply with Philippine gaming regulations and AML requirements.
• Marketing Data: If you opt out of marketing communications, we will retain a suppression record to ensure we do not contact you again.
• Anonymized Data: We may retain aggregated, anonymized data indefinitely for statistical analysis and business intelligence purposes.

8. Your Privacy Rights

Under the Philippine Data Privacy Act, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete personal data.
• Right to Erasure: You can request deletion of your personal data, subject to legal and regulatory retention requirements.
• Right to Object: You can object to the processing of your data for direct marketing purposes or based on legitimate interests.
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Right to Withdraw Consent: If processing is based on consent, you can withdraw consent at any time.
• Right to Lodge a Complaint: You can file a complaint with the National Privacy Commission (NPC) if you believe your privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days as required by law.

9. Cookies and Tracking Technologies

jili24 uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device when you visit our website or use our mobile app.

9.1 Types of Cookies We Use

• Essential Cookies: Required for the Service to function properly (e.g., authentication, security, load balancing).
• Performance Cookies: Collect anonymous data on how users interact with the Service to improve performance and user experience.
• Functionality Cookies: Remember your preferences (e.g., language, currency) and provide enhanced features.
• Advertising Cookies: Deliver targeted advertisements based on your interests and measure the effectiveness of marketing campaigns.

9.2 Managing Cookies

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of the jili24 Service. Most browsers allow you to:

• View and delete cookies;
• Block third-party cookies;
• Block cookies from specific sites;
• Block all cookies (not recommended as it may impair functionality).

10. Children's Privacy

The jili24 Service is strictly for users aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will immediately delete such information and terminate the associated account.

If you are a parent or guardian and believe your child has provided personal information to jili24, please contact us immediately at [email protected].

11. International Data Transfers

jili24 operates primarily in the Philippines, but we may use service providers located in other countries (e.g., cloud hosting providers in Singapore or the United States). When we transfer personal data outside the Philippines, we ensure that appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the National Privacy Commission;
• Privacy Shield certification (for U.S.-based service providers);
• Ensuring the recipient country has adequate data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by:

• Posting the updated Policy on our website with a new "Last Updated" date;
• Sending an email notification to your registered email address;
• Displaying a prominent notice on the jili24 platform.

Your continued use of the Service after the effective date of the updated Privacy Policy constitutes acceptance of the changes. We encourage you to review this Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer:

• Email: [email protected]
• Data Protection Officer: [email protected]
• Live Chat: Available 24/7 via the jili24 website
• Support Portal: https://jili24.cam/faq

For complaints regarding data privacy violations, you may also contact the National Privacy Commission:

• National Privacy Commission (NPC)
• 5th Floor, Philippine International Convention Center, Vicente Sotto St., Pasay City
• Email: [email protected]
• Website: https://www.privacy.gov.ph

By using the jili24 Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal information as described herein.